VP, Professional Services Chicago

Company: MongoDB
Location: Chicago
Posted on: October 16, 2024

Job Description:

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere-on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.Be the strategic leader for a global application modernization practice in a high-growth software company successfully challenging the status quo of the database industry. Work in a team of technologists, sales and delivery professionals among the best in their fields, developing the leadership and professional capabilities of your team. Work with some of the most ambitious and complex global companies, across every vertical, to support and drive their modernization and innovation initiatives.The MongoDB Application Modernization Consulting Practice exists to support our customers in their GenAI-accelerated modernizing of legacy applications. You will hire and develop top application delivery talent, contribute to best practices and our modernization body of knowledge by harvesting and integrating innovations and lessons learned from the field, supporting modernization projects throughout your respective region, and contributing to sales efforts to position application modernization initiatives to our most demanding customers.Help us take our business to the next level of scale and excellence in delivery and governance. You will have abundant opportunity to meaningfully impact the growth of our business in your territory and to develop, with humility and virtuosity, a high-performance team of consulting leaders and delivery consultants.We are looking to speak to candidates who are based in Chicago for our hybrid working model.Candidate Qualifications

• 15+ years of career experience in consulting for system integrators or software companies including 5+ years in services sales or delivery leadership
• Successful track record in a senior professional services delivery role, with responsibilities for sales and delivery
• Familiarity with enterprise-scale software architectures, cloud architecture, application development methodologies, and deployment/operational considerations
• At ease operating in a dynamic, fast growing business, able to be self-sufficient with a can-do attitude and ready to make yourself accountable for strategy, execution and results
• Ability to make sound decisions in a fast-paced, changing environment with often limited data
• Demonstrated leadership skills, with direct responsibility for managing and developing senior leaders
• Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively, and build mutually beneficial relationships with partners
• Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, Customer Success, Product, Technical Support
• Outstanding interpersonal skills, along with strong communication skills both verbal and written
• Comfortable traveling for work as neededPosition Expectations
  • Lead an organization primarily responsible for materially impacting customer consumption rates through application modernization
  • Accountable for the overall success of the PS application modernization practice based on established performance metrics
  • Accountable for hiring, development and deployment of talent throughout the practice; proactively cultivating a pipeline of candidates with new perspectives and experiences, attracting the highest quality talent in the industry to support excellence and rapid growth
  • Accountable for best practices, innovation and continuous acceleration of modernization of applications
  • Establish and maintain a culture of mutual accountability between PS and customers
  • Partner with PS and other field teams (Sales, Customer Success, Support, Pre-Sales and the rest of PS) for continuous improvement of customer engagement models
  • Support MongoDB teams in management of risk throughout the modernization engagement lifecycle
  • Work closely with PS and customer partners, developing mutually beneficial solutions to relationship challenges
  • Responsible for developing the capabilities and maturity of the leaders on your team
  • Accountable for ownership of all delivery assets, tools, capabilities, systems, processes and playbooks
  • Collaborating with other functions across the company as a key partner to global Professional Services strategy development and executionSuccess Measures
    • Successful execution, evolution and acceleration of application modernization playbooks
    • Identify and manage leading indicators that indicate intentional behaviors that ensure successful execution & acceleration of modernization engagements
    • Successful evolution of the capability of the application modernization practice - roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence
    • Decisions driven by well-maintained, robust tracking and reporting of key performance indicators by workload, project and delivery portfolioTo drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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