MANAGER- PROCESS EXCELLENCE
Company: Sedgwick
Location: Madison
Posted on: October 15, 2024
Job Description:
Taking care of people is at the heart of everything we do, and
we start by taking care of you, our valued colleague. A career at
Sedgwick means experiencing our culture of caring. It means having
flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and
professional needs. It means sharpening your skills and growing
your career. And it means working in an environment that celebrates
diversity and is fair and inclusive.A career at Sedgwick is where
passion meets purpose to make a positive impact on the world
through the people and organizations we serve. If you are someone
who is driven to make a difference, who enjoys a challenge and
above all, if you're someone who cares, there's a place for you
here. Join us and contribute to Sedgwick being a great place to
work.Great Place to Work -Most Loved Workplace -Forbes
Best-in-State EmployerManager- Process ExcellencePRIMARY PURPOSE :
Develops, leads, and engages a disciplined approach to continuous
process improvements and project management including leveraging
new technologies or system enhancements, in support of service
delivery and revenue objectives for the Ancillary Services business
unit.ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Leads and executes projects related to change and adoption,
organizational design, operational model design, data analysis, and
technology adoption across the Ancillary Services business
unit.
- Directs multiple projects concurrently with clear ROI (return
of investment), CBA (cost benefit analysis) estimations for each
project
- Track, monitor and report out project progress, highlight
risks, challenges etc.
- Spearheads prioritization discussions and communicates
initiatives, progress, and results to stakeholders using
Smartsheet, Business Objects or other workflow management and
reporting tools to develop reports and visualizations.
- Designs and rolls out programs for the organization's most
strategic projects by applying change management, organizational
design, and business process methodology and approaches.
- Utilizes data analysis and process modeling to interpret trends
and identify appropriate solutions or enhancements which meet
business needs, leveraging all available technology resources,
including artificial intelligence and machine learning.
- Manages the introduction of new processes which focus on
maximizing efficiency and effectiveness and support the ability to
meet operational goals aimed at targeted improvement in revenue or
reduction in cost.
- Drives and implements process improvement and new design
initiatives, coordinates training, accountability, and
post-implementation user support.
- Collaborates with cross-functional teams to define, document
and map operational best practices which sustain or improve output
quality.
- Determines a process governance structure which includes
process analysis, process modeling, and control mechanisms for
performance and continuous improvement.
- Defines metrics to ensure full and effective process
improvement implementations and proactively communicates progress,
risks to implementation, and results.
- Builds and leverages strong relationships with all levels of
business operations to understand operational objectives and
ensures continuous evaluation and process improvement.
- Performs post-implementation monitoring and reporting against
pre-defined metrics to ensure process improvement implementation
goals are met.ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Travels as required.Q UALIFICATIONSEducation &
LicensingBachelor's degree from an accredited college or university
preferred. Lean Six Sigma Black Belt certification preferred or
Lean Six Sigma Green Belt required.ExperienceEight (8) years of
related experience or equivalent combination of education and
experience required to include three (3) years of experience in
similar roles with increasing level of responsibility, three (3)
years of experience in Lean Six Sigma coaching, mentoring, and
training delivery, project management, and DMAIC/Six Sigma/Lean or
similar methodologies.Skills & Knowledge
- Strong financial acumen
- Excellent understanding of Lean Six Sigma tools as defined in
the DMAIC, DMADV, or DFSS framework
- Understanding of development life cycle methodologies
- Proficiency in Smartsheet or similar work management
platforms
- Proficiency in data visualization
- Ability to build the case for change
- Ability to prioritize business initiates using data driven
decision processes
- Excellent oral and written communication skills, including
presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong time management and organizational skills
- Excellent interpersonal skills
- Proven management/leadership skills
- Excellent negotiating skills
- Ability to create and complete comprehensive, accurate and
constructive written reports
- Ability to work in a team environment
- Ability to meet or exceed Performance CompetenciesWORK
ENVIRONMENTWhen applicable and appropriate, consideration will be
given to reasonable accommodations.Mental : Clear and conceptual
thinking ability; excellent judgment, troubleshooting, problem
solving, analysis, and discretion; ability to handle work-related
stress; ability to handle multiple priorities simultaneously; and
ability to meet deadlinesPhysical : Computer keyboarding, travel as
requiredAuditory/Visual : Hearing, vision and talkingThe statements
contained in this document are intended to describe the general
nature and level of work being performed by a colleague assigned to
this description. They are not intended to constitute a
comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of
the position at any time.As required by law, Sedgwick provides a
reasonable range of compensation for roles that may be hired in
jurisdictions requiring pay transparency in job postings. Actual
compensation is influenced by a wide range of factors including but
not limited to skill set, level of experience, and cost of specific
location. For the jurisdiction noted in this job posting only, the
range of starting pay for this role is ( $78,702 - $90,000 ). A
comprehensive benefits package is offered including but not limited
to, medical, dental, vision, 401k and matching, PTO, disability and
life insurance, employee assistance, flexible spending or health
savings account, and other additional voluntary benefits.Sedgwick
is an Equal Opportunity Employer and a Drug-Free Workplace.If
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, consider
applying for it anyway! Sedgwick is building a diverse, equitable,
and inclusive workplace and recognizes that each person possesses a
unique combination of skills, knowledge, and experience. You may be
just the right candidate for this or other roles.Taking care of
people is at the heart of everything we do. Caring countsSedgwick
is a leading global provider of technology-enabled risk, benefits
and integrated business solutions. Every day, in every time zone,
the most well-known and respected organizations place their trust
in us to help their employees regain health and productivity, guide
their consumers through the claims process, protect their brand and
minimize business interruptions. Our more than 30,000 colleagues
across 80 countries embrace our shared purpose and values as they
demonstrate what it means to work for an organization committed to
doing the right thing - one where caring counts. Watch this video
to learn more about us.
(https://www.youtube.com/watch?v=ywxedjBGSfA)
Keywords: Sedgwick, Elgin , MANAGER- PROCESS EXCELLENCE, Executive , Madison, Illinois
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